FAQCommon questions and answers about the Big Mix servicesWelcome to Big Mix Mobile Disco's FAQ (frequently asked questions) page! Please click on a question below to be taken to the appropriate answer. Alternatively, just scroll down to view all questions and answers. This page is updated regularly in order to give the best help possible. (last updated on the 09th January 2012). Big Mix Mobile Disco offers lots of friendly advice and tips throughout the website, be sure to check them out if you have time.
FAQ - Booking, cost and payment:
FAQ - Equipment:
FAQ - General support Questions:
FAQ answers: What kind of music do you play? (This is the common FAQ) My knowledge and CD collection span the decades, encapsulating the finest musical moments from the 50s, the Rock & Roll years, the swinging 60s, sensational 70s, the 80s, 90s, 00s and the sounds of today. I also maintain a library of selected top requests. So whether you’re looking for a wedding disco, birthday disco, corporate disco, Christmas or New Year's disco, look no further: we have definitely got the right music! Take a look at the most requested music genre lists to give you some idea of the range of music we can bring to your event. Return to the top of this page Are you happy to take requests? Yes, I will be very happy to take requests on the night from you and your guests. In fact, upon booking a mobile disco with Big Mix Mobile Disco you will be sent some login details enabling you to start making requests online immediately if you like, search our music library now to see the music we have in our collection. This service remains available until your event date. Return to the top of this page How do we book you for our party? There are 3 simple steps to follow to book Big Mix Mobile Disco for your party, they are as follows: Step 1 - Check Big Mix's availability using the real-time availability checker tool. This is to ensure Big Mix is available for the date you require. Step 2 - Fill out the online quotation form using the quote generator tool. It's a totally free no obligation quotation! However, if you would prefer to speak to us about your interest in Big Mix's services, please contact us as we would be happy to help. Step 3 - If you are happy to go ahead with the booking, complete the online event booking form, print and sign your unique booking agreement and post it to Big Mix. Only then do we ask you to pay your booking fee or full balance. Return to the top of this page Yes - however, I do ask for parents or guardians to supervise children throughout the event! Return to the top of this page Can I speak/meet with you before my function? Yes, I will gladly come and visit you either at your home or the event venue - or we can speak on the phone if you prefer. The visit to you will normally be arranged at a time, date and place convenient to you. So you can discuss any aspects of your function either face to face, by telephone or via email, or even all three! Return to the top of this page My charges are based on the date, times, duration and location of your function. I don’t operate for a fixed fee or an hourly rate, as almost every function has different requirements. (This arrangement can also work in your favour as I don't charge for extras which you don't require.) If you are looking for the cheapest DJ available, I won't be the right mobile disco service for you. However, you may be pleasantly surprised at how affordable my quote is. Visit the Disco Hire Packages page to receive a free no obligation quote. Return to the top of this page How long will you reserve my booking before I pay? As soon as you make a booking online, your chosen date is reserved for seven days while awaiting arrival of the signed booking form and payment of deposit. If these have not arrived after seven days, your date will be made available for others to book. Return to the top of the FAQ page Do you require a booking deposit? Yes, in order to secure your booking with Big Mix Mobile Disco a deposit is required (usually £75, depending on the package). You can pay the booking deposit either through by cheque or by bank transfer. Please note: once your booking deposit payment and completed booking agreement form have been received, your booking is complete and the event date will no longer show as available online. Return to the top of this page Do you confirm a booking in writing? Yes, I issue you with a booking agreement, showing all the details about your function, which we both sign for your total peace of mind. Return to the top of this page Does it make any difference to my cost if the party is upstairs? I only ask whether the party is on the ground floor, first floor, etc. to ensure I know where I’m going to set up! It will often take longer to set up if the event is upstairs. However please be assured I do not charge extra for going upstairs, but need to know because of the extra time involved. Return to the top of this page You may pay either the full amount or the booking fee by cheque, or by bank transfer. The remaining balance after your booking deposit has been paid (within 7 days) may be paid by any of the above means 28 days prior to the function, or if paying by cash, I will accept the remaining balance on the night of the event, upon arrival. A receipt can be provided. Return to the top of this page
What equipment will you bring? The price quoted includes professional sound equipment and effects lighting suitable for the number of guests you have indicated. Put simply, I will come with the correct DJing equipment to do a great job! Return to the top of this page What kind of lighting do you use? I have a selection of coloured lighting effects to create a party ambience at your venue. A smoke or haze machine used sensibly can dramatically enhance the lighting effect on the dance floor, and is available upon request when booking. However, please check in advance that your venue allows the use of a smoke/haze machine. Return to the top of this page Do you have Public Liability Insurance? Yes, I hold Public Liability Insurance cover for up to £10million; a copy of my current certificate is available on request. Return to the top of this page What about Health and Safety - is your equipment PAT tested? Yes, my equipment is Portable Appliance (PAT) tested annually in accordance with the Health & Safety Executive, Electricity at Work Act 1989. A copy of my current test certificate is available on request. Return to the top of this page How can I be sure you won't let me down? The booking agreement is a contract between us which protects you as a customer and me as your DJ for the function you have booked. I will put you in touch with other recommended DJs in case of sickness, accident etc. and any money received (e.g. deposit or full payment) will be promptly refunded to you so you may pay the cover DJ directly. Return to the top of this page Are there any other requirements you need for the function? I will need 2 x 13amp electrical sockets (mains supply) within 10 metres of the equipment location. Please could you also arrange a car parking space as close to an entrance as possible! Return to the top of this page How long do you need to set up, and how much space do you require? For most functions I will allow an hour for setting up in an area approximately 3m x 2m with 1 or 2 trestle tables for CDs. For larger functions more time (and space) may be required. If the event is to be performed in a marquee, the ground needs to be flat and level with solid flooring, for health and safety reasons. Return to the top of this page My dress code is smart casual, and I will wear a shirt & tie or black tie (tuxedo) upon request. Please indicate your preference when making your enquiry. Return to the top of this page We hope the FAQ page helps answer any questions you may have - if it hasn't told you what you need to know, please don't hesitate to
Contact Us
. We will be happy to help.
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It's just three simple steps to book Big Mix Mobile Disco ...
Step 1 - Check Big Mix's availability using the real-time availability checker tool.
Step 2 - Fill out an online quotation form using the quote generator tool. It's a totally free no obligation quotation!
Step 3 - Complete the online event booking form, print and sign your unique booking agreement and post it to Big Mix. Only then do we ask you to pay your booking fee or full balance.